Virtual Receptionists & Answering Services · Review
Initial take, not yet hands-on tested
Ruby
Our verdict
Ruby is a well-established all-human receptionist and website chat service with clear published pricing. It bills by the minute, and that model favors firms with short calls and punishes long intake calls.
Best for: Solo and small firms that want live humans answering calls and chat instead of voicemail.
Watch out for: Plans are sold by minutes per month, so a high-call-volume practice should estimate usage carefully.
Live virtual receptionist and managed website chat service for small businesses, including attorneys, with 24/7 coverage and bilingual support.
Direct link to the vendor’s website. We don’t earn a commission from this link.
Pros & cons
Pros
- Published plans from $250/month for 50 minutes up to $1,725/month for 500 minutes
- 24/7 live answering and 24/7 Spanish and bilingual call handling
- Website chat plans and a 20% bundle discount
- No fees for setup, onboarding, or after-hours coverage, per Ruby
Cons
- Per-minute billing, rounded up in 60-second increments
- Overage runs $4.00 to $5.40 per minute depending on plan
- Per Ruby's help center, downgrades are only allowed after three consecutive billing periods on the same plan
- Not legal-only; your firm writes the intake instructions
- Not yet hands-on tested by us
Who it’s for
- Best for
- Solo and small firms that want live humans answering calls and chat instead of voicemail.
- Solo and small firms that want live humans on every call
- Firms that also want staffed website chat from the same vendor
- Firms with predictable, modest call volume
- Probably not for
- High-volume intake practices with long first calls
- Firms wanting an AI-only receptionist
Listed under: Virtual Receptionists & Answering Services Intake & Client Communication
Pricing
Published plans on ruby.com: 50 minutes $250/mo, 100 minutes $395/mo, 200 minutes $720/mo, 500 minutes $1,725/mo (ruby.com/pricing and Ruby help center, 2026-10-14).
As listed on 2026-10-14. Pricing changes; confirm with the vendor.
Alternatives: other Virtual Receptionists & Answering Services tools
Other tools listed in the same use case, in directory order. Not a ranking.
Intake & Client Communication
Smith.ai
24/7 AI receptionists and live human agents for call answering, intake, and scheduling.
Best forSolos who miss calls while in court, including criminal defense intake.
Virtual Receptionists & Answering Services
Answering Legal
24/7 answering service built specifically for law firms.
Best forFirms that want an answering service whose receptionists only handle legal callers.
Virtual Receptionists & Answering Services
Abby Connect
24/7 virtual receptionist service offering human receptionists, AI, or both on one plan, with bilingual support included.
Best forSmall firms that want to mix human and AI call answering under one month-to-month plan.
See all 8 Virtual Receptionists & Answering Services tools →
Sources
- ruby.com/pricing
- ruby.com/legal
- rubyhelpcenter.helpjuice.com/billing-plans/am-i-on-the-right-billing-plan
- ruby.com/blog/per-minute-vs-per-call-virtual-receptionist-pricing
Vendor pages we checked, accessed 2026-10-14.
FAQ
Has AI Tools For Law tested Ruby?
Not yet. This is an initial take based on Ruby's own website, not hands-on testing.