Evidence & Discovery · Review
Records On Time
Our verdict
A well-integrated retrieval service for injury and comp firms.
Best for: Personal injury and workers' comp firms on a supported CMS.
Watch out for: $49.95 per request passes through to clients; put it in your engagement letter. Rules vary by state; check yours. EHR savings depend on the client finishing the portal authorization. Requires an integrated CMS.
Medical record retrieval integrated with case management systems, using EHR access where available.
Direct link to the vendor’s website. We don’t earn a commission from this link.
How we research: Researched from vendor documentation, pricing pages and user sentiment. Our methodology
- Best for
- Personal injury and workers' comp firms on a supported CMS.
- Probably not for
- Firms not on an integrated CMS
- Pricing
- Price published
- Last checked
Pros & cons
Pros
- Deep CMS integration
- No provider fees via EHR
- No subscription
- Automatic expense posting
Cons
- $49.95 pass-through per request
- Integrated CMS required
- ~21-day traditional retrieval (vendor figure)
- Vendor-only ROI figures
Who it’s for
- Best for
- Personal injury and workers' comp firms on a supported CMS.
- Personal injury firms
- Workers' comp firms
- Probably not for
- Firms not on an integrated CMS
- Low-volume requesters
Use cases: Evidence & Discovery · Practice: Personal Injury · Software: eDiscovery Platforms
Pricing
- Status
- Price published
- As the vendor publishes it
- $49.95 per record request plus provider fees; no provider fees on EHR retrievals; no monthly subscription (recordsontime.com, checked 2026-10-15).
- Checked
- Before you buy
- Ask the vendor for a written quote, the minimum number of users, the contract term, and whether AI features cost extra.
Pricing changes; confirm with the vendor.
Alternatives
Practice & Case Management
CasePeer
CasePeer is personal injury law software, providing attorneys with an all-in-one solution for case management, practice management, CRM, and client intake.
Best forPersonal injury firms that want PI-specific case management (treatment tracking, settlement negotiations, statute alerts) at a published per-user price.
Practice & Case Management
SmartAdvocate
Legal case management software available in server-based and cloud-based versions, with AI-powered SmartIntelligence features.
Best forPlaintiff, PI and litigation firms that want deep workflows and reporting, with a choice of cloud or on-premises hosting.
Practice & Case Management
Filevine (LOIS)
Case management for litigation and PI firms, with LOIS AI for drafting, matter Q&A, deposition tools and medical chronologies.
Best forMid-size and larger litigation and PI firms that want configurable workflows and AI working inside their matters.
Drafting & Documents
EvenUp
AI for plaintiff personal injury firms: demand letters, medical chronologies, damages calculations and later-stage drafting, AI-only or professionally reviewed.
Best forPersonal injury firms with steady monthly demand volume that want demand prep done outside the firm.
Sources
- recordsontime.com
- marketing.recordsontime.com/knowledge/how-does-medical-record-retrieval-pricing-and-billing-work
Vendor pages we checked, accessed 2026-10-15.
FAQ
Who is Records On Time best for?
In our verdict: Personal injury and workers' comp firms on a supported CMS.
What should I watch out for with Records On Time?
In our verdict: $49.95 per request passes through to clients; put it in your engagement letter. Rules vary by state; check yours. EHR savings depend on the client finishing the portal authorization. Requires an integrated CMS.
How much does Records On Time cost?
$49.95 per record request plus provider fees; no provider fees on EHR retrievals; no monthly subscription (recordsontime.com, checked 2026-10-15).